All returns require a Return Merchandise Authorization (RMA) number. The Sidewalk Savers™ representative issues RMA numbers following a review of each RMA request as they are submitted. Each request will be approved or denied based on the following:
Sidewalk Savers™ allows a thirty (30) day return policy. ALL requests for a RMA must be made within thirty (30) days from the merchandise shipping date. RMA numbers issued by Sidewalk Savers™ are only valid for ten (10) days and the merchandise must be returned to Sidewalk Savers™ within this timeframe. RMA numbers will not be extended or reissued.
Products that are defective will be repaired, replaced, or credited according to the manufacturer’s warranty at Sidewalk Savers™ discretion.
Non-defective returns are accepted for credit or exchange at Sidewalk Savers™ discretion. All non- defective returns are subject to a fifteen percent (15%) restocking fee.
All products returned must be complete. This includes all original manufacturer’s packaging, manuals, documentation, power cables, or other accessories originally shipped with the product, blank warranty cards, and original UPC codes on the box. Incomplete returns may be returned to the Client or assessed an incomplete return fee of up to twenty-five percent (25%) in addition to any other fee(s). Returns received with the original manufacturer’s box written upon or where the Client did not use an adhesive shipping label will be assessed a defaced carton fee of fifteen percent (15%) in addition to any other fee(s).
The power tools, such as Jepson Grinders and Dry-Wall Vacuums are not authorized for return to Sidewalk Savers™ as they are typically covered by the Manufacturer's Warranty which is described on the Warranty Registration Card that is included in the individual product box.
Any products that were not purchased through Sidewalk Savers™ will not be accepted for return.
If merchandise arrives to the Client with damage that is visible or likely to have affected the contents of the boxes, Sidewalk Savers™ recommends to the Client to refuse delivery of the shipment due to damage by the carrier. The carrier will be responsible for returning it to Sidewalk Savers™. The Client must note the reason for refusal on the carrier’s ‘attempted delivery’ record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier’s ‘delivery record’ in order for Sidewalk Savers™ to file a damage claim. The Client must save the product and all packing it arrived in and notify Sidewalk Savers™ representative immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within fifteen (15) days from the shipping date will result in the return request being denied.
Any merchandise returned to Sidewalk Savers™ without a valid RMA number will be considered an Unauthorized Return. Unauthorized Return may be returned to the Client and the Client may be charged a processing fee per shipment returned and related freight charges. If the Client refuses the shipment of Unauthorized Return from Sidewalk Savers™ or returns Unauthorized Return to Sidewalk Savers™ a second time without Sidewalk Savers™ prior authorization, the Client agrees to waive all claims against Sidewalk Savers™ for credit related to such merchandise.
The Sidewalk Savers™ representative can be reached at 1-614-882-0499 or at firstname.lastname@example.org. The Sidewalk Savers™ will determine if the product is eligible for a RMA. No returns of any type will be accepted without a RMA number. For prompt service, please have as much of the following information available as possible: Client name, original invoice number(s), Client purchase order number(s), part number(s), serial number(s), SKU(s) and quantity, product condition, and reason for the return request. The Client is responsible for shipping charges on returned items and all risk of loss. Sidewalk Savers™ recommends that all shipments have full insurance coverage. Please note that your return freight charges will be the amount the freight carrier actually charges not necessarily what Sidewalk Savers™ charged you. Sidewalk Savers™ will provide prepaid shipping labels or credit Client’s one-way shipping charges for returns that are caused by Sidewalk Savers™ error. If the original box is not suitable for shipping, the Client is responsible for repacking the product with an over-box to avoid damage to the original packaging and the product. The Sidewalk Savers™ representative will be able to provide the amount of and reason for the fee (s) on a case-by-case basis during the issuance of the RMA number as well as "ship to," and other relevant information. Clearly mark an adhesive shipping label with this information and place it on the box.
PLEASE DO NOT WRITE ANYTHING ON THE ORIGINAL MANUFACTURER'S BOX
Sidewalk Savers™, Ltd. 886 East College Avenue, Westerville OH 43086-0064 USA Tel: 1-614-882-0499 email@example.com